Privacy Policy
Your privacy is our priority—clear, honest, and secure
Last Updated: January 1, 2025
Our Privacy Principles
Your privacy is critically important to us. At MAUVE, we have a few fundamental principles:
We are thoughtful about the personal information we ask you to provide and collect through our services.
We store personal information only as long as we have a reason to keep it.
We make it simple for you to control what information is shared, indexed, or deleted.
We help protect you from overreaching demands for your personal information.
We aim for full transparency on how we gather, use, and share your personal information.
Information We Collect
We collect information only when necessary to deliver and improve MAUVE. This includes what you provide to us, what is generated as you use the service, and information from selected third-party processors that you choose to connect.
Information You Provide to Us
Account Information
Name, email, password, and profile settings (e.g., timezone, Telegram connection).
Conversation Content
Messages you send and assistant responses you receive. Conversation content is stored to provide context, memory, and continuity.
Reminders and Calendar Data
Reminders you set and calendar event details you choose to manage via MAUVE.
Integrations
Identifiers needed to deliver features you enable (e.g., Telegram ID). Optional integrations you connect (e.g., Google Calendar) are used only to perform the requested function.
Payments
When subscribing, we process payments via PayPal. We do not store full card details; PayPal processes payment data.
Information We Collect Automatically
Service Usage
Basic event and quota data needed to operate subscriptions (e.g., response counts, plan limits, subscription status).
Device/Log Data
Standard web and app logs (IP address, user agent, timestamps). We avoid logging message content wherever possible.
Cookies & Similar Technologies
Used to keep you signed in and improve experience.
Information from Third Parties You Enable
Payment Processor (PayPal)
Subscription and payment status, webhooks, and identifiers necessary to track billing.
AI Model Providers
When you use MAUVE, your prompts are transmitted to configured model providers (e.g., OpenRouter, Mistral, OpenAI) to generate responses.
Optional Integrations
Telegram (your Telegram ID), Google Calendar (events metadata you request MAUVE to manage).
How We Use Information
Deliver the Service
Generate assistant responses, maintain conversation context/memory, schedule reminders, and manage calendar events you request.
Operate Subscriptions
Start, verify, and maintain subscriptions; enforce plan limits and optional pay-as-you-go overage.
Communicate
Send service messages, reminders, and notifications (including via Telegram when connected).
Security & Integrity
Verify webhooks, prevent fraud/abuse, and protect accounts.
Improve MAUVE
Evaluate aggregate usage patterns to enhance reliability and features. We avoid using message content for advertising or sale.
Important Note on AI Model Providers
Your prompts and necessary context are sent to the configured AI model provider solely to generate responses. We do not sell your data. We do not use your content to train our own models. Third-party providers process data under their own terms and privacy policies.
Sharing Information
We share data only with service providers necessary to deliver MAUVE and with appropriate safeguards:
Essential Services
- • Payment Processing (PayPal)
- • AI Model Providers
- • Hosting/Infrastructure
Optional Integrations
- • Telegram (message delivery)
- • Google Calendar (events you request)
- • Legal/Compliance (when required)
We do not sell your personal information.
Security
We use technical and organizational measures to protect your information:
Encryption at Rest
Sensitive data encrypted in our database using strong symmetric encryption
Encryption in Transit
All data transmitted over secure TLS connections
Access Controls
Restricted access to authorized systems with minimal logging
Your Rights
You have several rights regarding your personal data:
Access & Correction
Request a copy of your data or ask us to correct inaccurate information
Deletion & Restriction
Ask us to delete your data or restrict processing in certain circumstances
Portability
Request transfer of your data to another organization or directly to you
Objection
Object to our processing of your data in certain circumstances
To exercise any of these rights, please contact us using the information provided below.
Data Retention
Conversations & Memories
Kept while your account is active to provide continuity. You may request deletion.
Integrations
Telegram linkage can be removed at any time. On subscription cancellation we also disconnect Telegram access.
Billing Records
Payment/subscription records are retained as required by law and for audit purposes.
Logs
Minimal operational logs are kept for security and reliability, avoiding message content where possible.
Cookies and Tracking
We use cookies and similar tracking technologies to collect and store information about your interactions with our services. You can set your browser to refuse cookies, but some features may not function properly.
International Data Transfers
Some processors (e.g., hosting, PayPal, and model providers) may process data in jurisdictions outside your country. Transfers occur under appropriate safeguards.
Children's Privacy
MAUVE is not directed to individuals under the age of 16. If we learn that we have collected personal information from a child under applicable age thresholds, we will take steps to delete such information.
Policy Changes
We may update this Privacy Policy to reflect changes to our practices or for legal, operational, or regulatory reasons. Your continued use of MAUVE after an update constitutes acceptance of the changes.
Questions About Your Privacy?
If you have questions, requests, or concerns about this Privacy Policy or your personal information, we're here to help.